How to troubleshoot/debug hangs (and crashes) remotely

Using ADPlus

You’ll need ADPlus.exe (formally ADPlus.vbs) which is part of  the SDK tools for windows.

You can  also send it (ADPlus.exe) as a standalone to the customer and send him the command, and he can send you the dump file (~640 MB of dump) back for analysis.

Example ADPlus command

C:Program Files (x86)Windows Kits8.0Debuggersx64>ADPlus -pn “process_name.exe” -hang -o “C:tempdumps”

 

Using WinDbg

Next you need to open the dump with WinDbg.

Set WinDbg’s symbols

File>Symbol File Path… = “SRV*c:symbols*http://msdl.microsoft.com/download/symbols;C:your_app_folder”

Analyzing with WinDbg

.reload /i

// will take several min

!analyze -v

Resources

How to use ADPlus.vbs to troubleshoot “hangs” and “crashes”.

How to debug application crash/hang in production environment? – MSDN Managed Newsgroup Support Team Blog – Site Home – MSDN Blogs.