I’m proud to say that our R&D team just finished to develop this awesome tool.
Jacada Advisor helps call centers achieve excellent customer service by providing real-time agent guidance, simplifying applications and automating redundant or repetitive tasks. Jacada Advisor enables agents to focus on the customer, not the system, so that customers receive an optimal solution to their query in the shortest time possible.
How does Jacada Advisor work?
The bottom line
Jacada Advisor real time agent guidance helps to identify the customer’s problem and provide the right, in-context solution. Agents are focused on the customer, solving their query or identifying upsell or cross sell opportunities with speed and efficiency.
The result is significantly reduced AHT which translates into an improved customer experience, increased retention rates and higher revenue for your organization.
Automate your world 